FAQ
Frequently Asked Questions About Elevating Your Brand with Swag!
Got questions about turning your brand into awesome, tangible goodies? You’ve come to the right place! We’ve compiled some of the most common questions we receive to help you understand how Elevate Promo can help you make a lasting impression. If you don’t see your question answered here, don’t worry – our friendly team is always ready to chat!
Getting Started & Placing Orders
How do I get started with ordering promotional products for my business?
Getting started is easy! You can contact us directly at swag@elevatepromo.com or call us at 855.333.5388. You can also browse our online catalog or fill out a “Work with us” form online, and we’ll contact you ASAP to guide you through the process, from product selection to customization and delivery, ensuring a seamless experience.
Can I see samples of the promotional products before placing an order?
Absolutely! We understand the importance of seeing and feeling the quality of our products. Sample orders are available upon request for a small fee, which is credited towards your final order. Please note that not all products are eligible for sampling. Contact us to inquire about specific items.
Do you offer virtual proofs before production?
Yes, we provide virtual proofs for all customized orders before production begins. This allows you to review and approve the artwork, ensuring that your promotional products meet your exact expectations.
What is the minimum order quantity for promotional products?
The minimum order quantity (MOQ) varies depending on the specific product. Some items may have an MOQ as low as one, while others require a larger quantity due to production processes. Our team will provide you with the specific MOQ when you inquire about a product.
How quickly can I receive my first order?
We know you’re excited to get your swag! Our standard turnaround time is typically 7-10 business days from the final artwork approval. If you need your order sooner, rush options may be available. Please discuss your timeline with our team, and we’ll do our best to accommodate your needs.
Our Products & Customization
What types of promotional products do you offer?
We offer a vast and exciting range of promotional products to suit any business or event! If you can dream it, we can likely brand it. Our offerings include apparel (tees, hats, outerwear), drinkware (mugs, bottles), bags (totes, backpacks), tech gadgets, office supplies (pens, notebooks), and a wide variety of unique swag and giveaways.
Can I customize the promotional products with my logo?
Absolutely! Customization is our specialty. We’ll expertly imprint your logo, slogan, or any other branding elements onto your chosen products. Our skilled design team will work closely with you to ensure your brand is perfectly represented on every item, making a memorable impact.
Are your promotional products eco-friendly?
Yes, we’re committed to sustainability and offer a growing selection of eco-friendly promotional products. These are crafted from sustainable materials like recycled plastics, organic cotton, and bamboo. Choosing these options is a fantastic way for your business to minimize its environmental footprint.
Warehousing, Kitting & Fulfillment Services
What types of promotional products do you offer?
Elevate provides comprehensive warehousing solutions tailored to your needs, including secure storage, efficient inventory management, pick and pack services, drop shipping, custom packaging, and dedicated customer service support. We act as an extension of your team to streamline your supply chain.
What is kitting, and how does it benefit businesses?
Kitting involves assembling individual items into ready-to-ship packages or kits. This service simplifies order fulfillment, reduces handling costs, improves order accuracy, and enhances the presentation of your products. By outsourcing kitting to us, you can focus on your core business activities and improve customer satisfaction.
Can Elevate customize kitting solutions to meet specific requirements?
Yes, we absolutely can! Our kitting solutions are highly customizable to meet your unique requirements. Whether it’s product bundling, specific labeling, custom packaging, or including marketing materials, our team will work closely with you to develop tailored solutions that optimize efficiency and maintain your quality standards.
How does Elevate ensure inventory accuracy and visibility?
We utilize advanced inventory management systems and implement rigorous quality control measures to guarantee accuracy and provide you with complete visibility throughout the warehousing and kitting process. Our real-time tracking and reporting tools allow you to monitor inventory levels, track shipments, and make informed decisions.
What measures does Elevate take to ensure product safety and security?
Product safety and security are top priorities for us. We have comprehensive security protocols in place, including controlled access, 24/7 surveillance systems, and detailed inventory tracking. Our facilities adhere to industry best practices and all relevant regulatory standards to protect your products from damage, theft, and tampering.
How do you optimize warehouse operations to minimize costs and maximize efficiency?
Elevate is committed to operational excellence. We leverage advanced technologies, such as automation where appropriate, and employ data analytics to optimize warehouse layouts and processes. By implementing lean principles and fostering a culture of continuous improvement, we aim to reduce waste, increase throughput, and provide you with the most cost-effective and efficient solutions.
What are the advantages of outsourcing warehousing and kitting services to Elevate?
Outsourcing these services to Elevate offers numerous benefits, including significant cost savings by eliminating the need for your own warehouse space and staff. You gain access to our specialized expertise and scalable solutions, allowing you to focus on your core competencies and grow your business without the complexities of managing logistics.